Frequently Asked Questions

Standard made-to-order pieces: 7–14 working days. Fully bespoke ceremonial pieces: 14–21 days. Fully hand-embroidered flagship gowns: up to 4 weeks. We share a completion date at order confirmation and keep you updated at every stage.

We send a simple, illustrated measurement guide over WhatsApp. Most clients complete it in 10 minutes with a tailor's tape or a smartphone. For bespoke pieces, we offer a 20-minute video fitting to verify fit before production starts. Our fit guarantee covers adjustments.

Yes. We ship worldwide via DHL Express — typically 3–7 working days after production completes. Shipping is calculated at checkout or confirmed over WhatsApp for bespoke orders. Clients in 14 countries have already received Bisorich pieces.

If a made-to-order piece doesn't fit correctly when it arrives, we re-tailor it at our cost. Ready-to-wear pieces can be exchanged within 7 days in unworn condition. Fully bespoke, custom-designed pieces are final sale — but we include two fittings specifically so this never comes up.

Absolutely. Our Bridal Heritage Set and Engagement Couples Look are designed for exactly this. For family groups (mother-of-the-bride sets, father-son robes, sibling coordination), message us on WhatsApp — we handle group orders regularly and offer coordinated pricing.

Dry-clean only. Store on a padded hanger in the garment bag we provide. Keep away from direct sunlight. Never iron embroidery directly — use a pressing cloth on medium heat. Every piece ships with a printed care guide.

MTN Mobile Money, Orange Money, bank transfer (CFA), Visa / Mastercard via secure international gateway, and PayPal for diaspora clients. Bespoke pieces require a 50% deposit to start production, with the balance due before shipping.

Yes. For bespoke orders we send real-time WhatsApp photos and short videos of the fabric options in natural light before you confirm. We would rather spend ten minutes on fabric confirmation than deliver a piece you're not in love with.